Industry
Automotive Manufacturing & Supply Chain
Project
Shared Service Center
Date
17 months
Establishing a Cost-Efficient and Scalable Shared Service Center for an Automotive Supplier Client
Challenge
The client faced high local labor costs and struggled to attract qualified talent. To ensure long-term competitiveness and operational scalability, they needed a clear strategy for setting up a Shared Service Center (SSC)—including selecting the right location, defining the operating model, and ensuring a smooth transition from local to centralized services.
Our Approach
We supported the client throughout the entire transformation journey—from strategy definition to operational go-live. A clear SSC strategy was developed, closely aligned with business and operational goals. We conducted a structured location assessment, using market analysis tools and talent availability data, which led to the selection of a site that offered both cost advantages and access to skilled professionals.
The service processes were analyzed and optimized using industry best practices, with automation potential identified and leveraged through technologies such as RPA. To support decision-making and transparency throughout the transformation, we created a robust business case and designed customized transition tooling. This tooling enabled real-time performance tracking and scenario planning. Finally, we supported the hiring and onboarding of SSC staff to ensure cultural alignment and rapid operational readiness.
Results & Impact
The selected location proved to be an excellent choice, offering both operational cost savings and access to a strong talent pool. Core processes were redesigned and supported with robotic process automation, which significantly reduced manual workload and error rates. The transition tooling accelerated the onboarding process and provided real-time visibility into the business case, ensuring a smooth and efficient setup.
Key Success Factors
The success of this initiative was driven by a data-based location selection process, a clearly communicated and financially sound business case, and close collaboration between business units, HR, and operations across multiple regions. Another critical success factor was the targeted use of the right transition tooling, which enabled efficient execution and ongoing transparency around progress and business case performance.
Relevant Services
- Lean Shared Services
- Smart Process Automation
- Business Case & Transition Management
